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Proof read your order carefully. Shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfilment process we're unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.
If you ship to a P.O. Box with no street address, and you select a shipping method other than USPS, you can be charged an additional fee of $10.00 per package for ground shipping, and $15.00 per package for any express shipping service. Warntex USA also reserves the right to change your shipping method to USPS Priority Mail at our discretion.
If your address is invalid and any correction needs to be made by Warntex USA or any of our carriers, you can be charged an additional fee of $10.00 per package for ground or economy service and $15.00 per package for any express shipping service.
Most orders usually ship by the end of the next business day. (Effective 03/09/2007) Deadline for orders requiring UPS Next Day, 2nd Day, or 3 Day Select delivery is 2:00 PM EST (Eastern Standard Time) for items in stock. Orders placed after 2:00 PM will shipped by the end of the next business day for items in stock. UPS Next Day, 2nd Day, or 3 Day Select orders placed on a Friday after 2:00 PM EST will ship the following Monday.
We ship to all US States, US Territories only.
Interruption of Service: Warntex USA, USPS and UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labour disputes; civil unrest; disruptions in air or ground transportation networks and natural disasters.
WASHING OR DEFACING ANY ITEM PURCHASED FROM Warntex USA AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE
DEFECTS: Defective items must be reported within 14 days of receipt. Warntex USA will exchange the defective item (s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. Warntex USA will not be liable for defective items NOT reported within the 14 day policy.
VizVest™ Gear: Return UN-OPENED/UN-USED item (s) within 14 days of receipt for full refund LESS shipping/handling fees.
OPENED MERCHANDISE: There is a 15% re-stocking fee on opened merchandise (packages or anything that is in a sealed plastic bag) regardless of when it is returned. Used Dog Vests are excluded from Returns, because of hygienic reasons.
APPAREL: All apparel and accessories item (s) must be un-worn and/or un-used.
CUSTOM ORDERS: Custom orders, such as Logo printed, are non-refundable/non-returnable.
SPECIAL ORDERS: Special orders, that is items which we do not normally carry in inventory, are non-refundable/non-returnable.
SHIPPING/HANDLING FEES: Non-refundable.
RE-STOCK FEE: We do not charge a restock fee on UN-OPENED/UN-USED merchandise if you return the goods within 14 days. We charge a 15% restock fee if you return UN-OPENED/UN-USED merchandise after 14 days.
Return Shipping Address:
Please ship all products to our warehouse.
Kemper Brothers Holding LLC
11309 Scenic View Lane
Orlando, Florida 32821
USA
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